Our customer services team are available Monday to Friday between 9am and 5pm. It may be possible to reach a live chat team member on the website outside of these hours and over the weekend.
Yes, we have a wishlist option on every product page. Simply click the heart icon and the product will be added to your wishlist. Please note you will need to create an account to save your wishlist.
We encourage our customers to leave feedback and reviews, your opinions are valuable to us so we can continue to offer a great service. You can leave a review at the bottom of every product page, please note you will need to be logged in to do this as we only accept reviews from verified customers.
You can place an order with us online by adding products to your basket and using our secure checkout.
You can find information about your ongoing and previous orders in the My Account area.
You can track the status of your order by visiting the My Account area and clicking on the Orders tab.
Processing means your payment has been received and your order is being fulfilled.
Completed means your order has been fulfilled and dispatched for delivery.
Authentication required means we are awaiting your action to authenticate the transaction with your card issuer.
Failed means your payment failed or was declined. Note that this status may not show immediately and instead show as Pending until verified.
Cancelled means your order has been cancelled either by Calder Furniture or yourself.
Refunded means your order has been refunded by Calder Furniture and no further action is required.
If you chose our standard delivery, your item(s) will be delivered within 7 to 14 working days.
If you chose express delivery, your item(s) will be delivered within 7 working days.
You can update your address by visiting the My Account area and clicking on the Address tab where you can update both your billing and delivery addresses.
You can update your information by visiting the My Account area and clicking on the Account Details tab where you can update your name, phone number, email address and password.
We accept payments from all major debit and credit cards, including Visa, Mastercard, American Express, and Discover. You can use your card to pay for your purchase securely on our website through Stripe, who use the best-in-class security tools and practices to maintain a high level of security.
We also accept:
Klarna Pay in 3
Klarna Pay Later
PayPal Pay in 3
PayPal Pay Later
Absolutely, customisation is at the heart of Harmony Beds and we aim to provide you with beds to suit your style and requirements. We have a range of bed frames and divan ottoman beds where you can customise everything including the size, fabric and colour, headboard height, ottoman options, beading and buttons. We also offer Optional Extras where you can choose from additional customisations such as different bed feet, reinforced bed frames and divan bases that can withstand more weight and higher bed frame / divan ottoman bases.
Product dimensions are specified on every product page beneath the photos and personalisation options.
We currently have a variety of fabrics on offer including Plush, Naples, Crush, Dumfries and Chenille. If you would like us to use a specific fabric or colour that we do not have listed, please email us with your request and we’ll do our best to accommodate your requirements.
Please see our Fabric Bed Care Guide page for more information.
Please see our Mattress Care Guide page for more information.
Yes, please see our Delivery and Assembly page for more information.
We offer free delivery. Please see our Delivery and Assembly page for more information and delivery options including express and assembly.
We are currently outsourcing our delivery to a local company who have a great team of delivery drivers.
We delivery to England, Wales, Central and Southern Scotland.
At this time we are unable to deliver to the following areas:
Scottish Highlands
Northern Ireland
Remote Islands
At this time we are unable to offer international delivery.
Once your order has been received we will get in touch to arrange a delivery date with you.
We deliver 7 days a week so it’s possible we can arrange a delivery on a specified date though this may not always be possible.
We will get in touch with you to arrange delivery of your furniture which will hopefully avoid any missed deliveries. If we have to rearrange delivery there is a £75 fee payable to the delivery driver when they arrive at your property.
We offer a 12 month guarantee.
